And all are Free shipping order online !
Your orders are shipped from our warehouses located in China Mainland. Items in stock are shipped within 6 hours;customized items are shipped as we’re supposed (2-6 days )
Working Time: Monday ~ Saturday 9:00am~6:00pm (Time Zone 8)
America Fedex Or DHL 2-3 Working Days
Canada Fedex Or DHL 2-3 Working Days
United Kingdom Fedex Or DHL 2-4 Working Days
European Fedex Or DHL 2-4 Working Days
Australia Fedex Or DHL 2-4 Working Days
South Africa Fedex Or DHL 4-7 Working Days
Return & Exchange :
As the natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often be easily remedied by implementing a simple care regimen. However, if you feel you have received a defective product that if truly defective we want to hear from you! You must contact us within fourteen (15) calendar days after receipt of the merchandise. A customer service representative will provide the client with instructions for the return of all the products in question. If Rosabeauty verifies and accepts that the product is defective in some way, Rosabeauty will then refund or replace the item providing the hair has not been removed from it’s original bundle. Lace products should last a minimum of 3 months however this is subject to the way you look after and care for it. As for the fee detail, please refer to the following:
1. Applications must be made within 30 days of receiving the product (s).
2. Any exchange request after 30 days will not be accepted.
3. The product should be replaced by something of equal or greater value.
4. Customers will be required to cover the diffrerence if exchanged for a greater value and also the shipping costs.
We will not accept any merchandise that has been used or altered ( cut or washed or dyed ) in any way.
1. Custom orders
Custom orders are non refundable or Exchangeable. Please ensure you are fully aware of what you are ordering before purchase to avoid any disappointment.
2. Failed Deliveries / Refused Shipments / Incorrect Shipping Address
If the incomplete or incorrect address information is the major cause shipment delays or the package demage, MS Glam will be not responsiable any fee or exchange requirement. Please double check the address before placing your order.
3. Duty OR Package Lost:
you are responsible for most exchange shipping costs except quality problem and wrong delivery. We recommend that you send your set back with a tracking option, because MS Glam Hair will not be responsible for lost packages. please indicate “EXCHANGE, NO DUTIES” on the package, otherwise the package may be returned to you.
The customer must contact us before sending the package to us for return or exchange since we will not be responsible for lost packages.