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Frequently Asked Questions

HAIR QUALITY GUIDE

1. How many bundles hair do I need?

We suggest Length 12-20″Inches – You Need 3 bundles, Lengths 22-30″Lengths You Need 4 bundles or More, and 30″-Up”-5 bundles or More.

2. Will it shedding and tangle?

Shedding: Few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized. Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil &dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo &conditioner to wash hair twice a week.

3. Can hair or wig been dyed and make other style?

Yes, our hairs are 100% human hairs can be dyed, bleached and permed. However, frequently dyed and permed will do hurt on hairs, even destroy hairs. Please do not do this frequently.

4. Why there are short hair on the weft?

When hair cut from donors ,it is a bundle of long hairs and no weft. A length of hairs need to be fold for sewing weft. That is why there are short hairs by one side. Please don’t worry about this, it will not impact hair looking, and will not influence on hair using and quality.

5. Are you manufacturer or wholesaler ?

MS Glam Hair are manufacturer over 16 years , mainly focus on donor cuticle aligned hair . You can view more about us https://www.youtube.com/watch?v=1Z8NoGrniaY

6. How can I know the quality ?

Firstly , Unlike most Aliexpress Hair vendors ,MS Glam Hair keep focus on top grade cuticle aligned hair , usually can last over 2 years with proper care , most of our clients are resellers or wholesale , if we run bad quality , that will ruin our brand . Secondly , we recommend sample test before wholesale , so you can know the quality .

SHIPPING

7. What 's Shipping Way & Shipping time ?

Usually MS Glam Hair will send out itmes within 8 hours. For lace wig not in stock, we will contact you and let you know the processing time. Shipment usually by Fedex or DHL, default is by Fedex. if login paypal to pay , Orders will be proceeded quickly and advance . Shipping time : North America 2-3 working days, South America t 2-5 days, Europe 2-4 working days, Australia 3-4 working days, Middle East 3-5 days, Africa 3-6 days.

8. Do you do drop shipping ?

Yes, we do drop shipping, there is no extra fee for drop shipping . it is simple as fellows: 1.Set up account online , and take your clients address as shipping address , 2.Pay the order by login paypal , update the paypal shipping address with your clients address. 3.Email us your company info . we can ship the package with you as sender ,(pack it with your label or tags if need ), so there is no info on package or inoivce about us , your clients will see package it from you .

9. Do you do over night shipping ?

Overnight shipping for Monday-Thursday , ordered should be paid before 10: am China Time

10. Do you do custom label or tag ?

Yes . we can custom your own label or tags , for wholesale order , it is free serivce , please contact online help

PAYMENT

11. What Payment Are Accepted?

Online Payment : 1. Paypal. (Paypal can link to your Credit cards, VISA, MasterCard, American Express). Please make sure the shipping address is the same as the address you set in paypal account shipping address , otherwise it will take time to verify and sometimes cause shipment pending. 2. Western Union, Money Gram, Bank Transfer is also acceptable; please contact our Sales Representative for payment information if you prefer these payment methods.

12. Is Safe to order online ?

Yes , Payment online by login Paypal is safe . Paypal will protect your eligible when order please login Paypal to pay

ORDER & RETURN

13. How do I place an Order?

For small order , you can pick up what's you want online , and set up account online , then go to pay by paypal , for big order mix length or mix textures , you can contact online for wholesale inquiry .

14. How Can I Cancel Or Change My Order?

1. for normal stock items , you can cancel before our ship it , please let us know if you want to cancel , 1. Custom orders Custom orders are non refundable or Exchangeable. Please ensure you are fully aware of what you are ordering before purchase to avoid any disappointment. 2. Failed Deliveries / Refused Shipments / Incorrect Shipping Address If the incomplete or incorrect address information is the major cause shipment delays or the package demage, rosabeauty will be not responsiable any fee or exchange requirement. Please double check the address before placing your order. 3. Duty OR Package Lost: The customer must contact us before sending the package to us for return or exchange since we will not be responsible for lost packages.

15. Do I need an account to place an order?

You needn't to create account when you order , as you can pay by paypal checkout , but create an account can help you tracking order and check order history

16. How Do I Track My Order?

You need create an account before order , then the website will keep your order history , and we update shipping state online , so you need to check it by login your account

17. How Can I Return the hair or wigs ?

Before you return , it is a require to contact our online saler , and contact us for shipping address . for some itmes been used or cut . can't be return . if want to return , need keep items in orginal state as you get it .

We’re Here to Help You !  7/24 H

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